History: Support_Mozilla_com

Source of version: 7

[http://Support.Mozilla.com|Support.Mozilla.com] (SUMO) is a customized version of TikiWiki.

{maketoc}
Some aspects of TikiWiki were modified for high performance. New features & translations were added, bugs were fixed. Some user interface improvements were introduced, and of course, a nice theme was developed. Some features like ((doc:Staging and Approval)) were developed for Mozilla and later, were used for other projects.

!!Benefits for Mozilla
Mozilla was able to use, modify and extend an existing application and collaborate with an existing community to reach its goal of high quality, collaborative, multilingual support (forums, wiki, etc.). All this knowing that the enhancements could be contributed back and maintained by the community (Mozilla's core mission is not to maintain a CMS app)

!!Benefits for TikiWiki
TikiWiki gets great visibility and credibility. Mozilla, who could have picked any project, after exhaustive analysis, picked TikiWiki. TikiWiki volunteers were energized by the prospect that some of their developments, (ex.: [http://wiki-translation.com|wiki-translation.com]) would be used in a massive implementation. And Mozilla contributed back (upstreamed) a lot of the enhancements described above.

!!That's all nice, but how does that help you? How does this empower you and your community?
A lot of the code developed/improved for support.mozilla.com has been upstreamed and will part of version [http://dev.tikiwiki.org/roadmap|3.0]. And developers are hard at work at upstreaming the rest. Everything that can be reasonably be made generic and that can be useful to the community at large is currently being upstreamed. So all the code will be open source.

!!So what if you want to have exactly what Mozilla has but for your community?
TikiWiki has zillions of features. We are very pleased that many of these features are useful for support.mozilla.com but this is still yet only one ((tw:use case)) out of many. 

So, when you install TikiWiki, you still need to configure it to do everything just like support.mozilla.com   The nice thing is that you don't have to install several 3rd party modules. The not-so-nice thing is that you have to figure out among the hundreds of TikiWiki settings/options, which ones to turn on or off to get it working just right.

How about a support.mozilla.com profile?  Shortly after 3.0 is released, we'll prepare this profile. So you could have, out-of-the-box (well actually a few click after installing) a TikiWiki configured in the same way.  From there, you can configure/tweak/adapt. And this is what [http://djst.org|David Tenser] calls "Open Source Support".

This will increase the number of projects which use TikiWiki as high quality, collaborative, multilingual support site. And these project, we hope, will also choose to contribute.

History

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Information	Version
Tue 14 of Sep, 2010 00:44 GMT-0000 Marc Laporte cleaner	12	Actions View Source
Thu 21 of Jan, 2010 13:57 GMT-0000 Marc Laporte	11	Actions View Source
Thu 03 of Sep, 2009 10:20 GMT-0000 Marc Laporte	10	Actions View Source
Thu 03 of Sep, 2009 10:17 GMT-0000 Marc Laporte	9	Actions View Source
Fri 05 of Jun, 2009 16:59 GMT-0000 Marc Laporte	8	Actions View Source
Sat 18 of Apr, 2009 16:00 GMT-0000 Marc Laporte	7	Actions View Source
Sun 08 of Feb, 2009 00:43 GMT-0000 Marc Laporte	5	Actions View Source
Sun 08 of Feb, 2009 00:36 GMT-0000 Marc Laporte	4	Actions View Source
Sun 08 of Feb, 2009 00:28 GMT-0000 Marc Laporte	3	Actions View Source
Sun 08 of Feb, 2009 00:28 GMT-0000 Marc Laporte	2	Actions View Source
Sun 08 of Feb, 2009 00:24 GMT-0000 Marc Laporte	1	Actions View Source

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History: Support_Mozilla_com

Source of version: 7

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History: Support_Mozilla_com

Source of version: 7

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